Job Description
Learning and Practice Management Channel Manager
Position Summary
The Channel Manager supports the delivery of learning initiatives and performance solutions. The position partners with the business to determine the appropriate direction and delivery of training. Implements learning strategies that meet the development objectives of the business, lead to appropriate behavior change, and increase employee performance and job satisfaction.
The position also provides project leadership, performance measurement and analysis, leading to process redesign and performance improvements that promote efficiency and high performance standards. Responsibilities include evaluating, identifying, and leading process improvement for key and supporting projects for the channel utilizing performance improvement tools and techniques to achieve desired outcomes.
Primary Responsibilities
- Partner with Senior Business Leads to determine and prioritize the learning required to achieve scorecard goals.
- Utilize strong Consulting Skills to identify, analyze and prioritize performance objectives and desired outcomes.
- Partner with Adoption / Practice Management, HR L & D and Consultative Sales to ensure performance objective translate / impact business needs.
- Act as Learning Project Lead and / or Stakeholder on corporate projects that have a significant impact to the business
- Analyze impacts on processes, operating model and functional architecture
- Communicate findings to stakeholders and follow up on project delivery.
- Collaborate with HR L & D in the development, design and delivery of training required to implement CS Business unit Learning plans
- Analyze the status of knowledge, behaviors and skills against stated business goals; identify gaps and implement solutions.
- Evaluate organization metrics and data to identify performance improvement opportunities.
- Maintain a deep understanding of Client Services business overall and specific channel's, objectives, goals and competitive environment.
- Organize testing strategy, alternatives and fallback scenarios.
- Manage, evaluate, schedule and coordinate all learning activities that impact each specific channel - Learning Calendar
- Help program managers mitigate risks and manage stakeholder expectations.
Qualifications
Communication: Strong verbal and written/documentation skills with the ability to communicate with and adapt to diverse individuals (internal and external). Strong listening skills. Maintains the highest level of professionalism. Strong presentation, facilitation, and interpersonal skills. Creates a positive environment by fostering open and honest communication.
Time Management: Effective decision making and time management skills. Ability to manage customer, team, and business expectations, while resolving issues in a timely manner and within regulatory parameters. Ability to plan work appropriately and balance multiple responsibilities and objectives. Results driven and action oriented.
Teamwork: Ability to closely partner with internal business partners and other key members of the organization. Strong negotiation skills with sound judgment and decision-making. Ability to influence others and operate flexibly. Consistently exemplifies cross-company collaboration and partnership. Values diverse and differing opinions. Ability to work independently when appropriate.
Issue Resolution: Ability to evaluate and solve complex problems. Skillful negotiation of sensitive issues resulting in desirable outcomes. Ability to diffuse extremely sensitive and often emotional reactions from customers and employees. Uses tact and diplomacy to find common ground in situations where there are divergent viewpoints. Quick to recognize and decide the most effective course of action in a complex and constantly changing environment.
Qualifications
- 5 to 7 years relevant experience in project management, leading project teams on relevant change management, communications and training engagements
- Series 7 & 63 Required
- Outstanding analytic and quantitative problem solving skills.
- Proven experience working in a learning or training team
- Specific related business unit experience
- Proven ability to manage projects
- Strong time management skills, with the ability to juggle multiple responsibilities and priorities.
- Exceptional communications skills, both oral and written.
- Outstanding analytic and quantitative problem solving skills.
- Very strong strategy skills with an equally strong willingness to roll-up the sleeves.
- Consensus and collaboration building; communications and change management effectiveness
- Foundational understanding of what steps or concepts help develop a coaching relationship
- Knowledge of adult learning, professional development, and performance management techniques
