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Job Posting Details
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Harris Bank see all jobs
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Sr Trading Service System Support Analyst
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| Compensation: N/A |
| IL-Chicago
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Provide a high level of Customer Service and timely delivery of Help Desk and Desktop Support services.
Responsible for the generation of detailed Incident tickets.
Participate in the testing of systems and application upgrades and enhancements.
Enforce processes, procedures, and policies to improve the production environment.
Promote application upgrades and changes into the production environment.
Log, update, and monitor Tickets created in Remedy.
Manage Ticket queue to prevent SLA breach status and escalate issues as needed.
Participate in user moves and changes during normal and non-business hours as required.
Participate in departmental BCP tests and Line of Business BCP test as needed.
Provide Help Desk/Desktop Support both on the phone and Desk side for supported End Users.
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Requirements:
Possesses a College/University diploma in Computer Science or related field or equivalent work experience.
Two to 5 years experience in Help Desk/Desktop Support, preferably in a financial environment.
Solid knowledge of ITIL terms and processes. (Incident, Change, Asset, and Problem Management)
In depth knowledge of Windows XP running on Desktops, Blade PC''s and Laptops.
Excellent problem identification and problem resolution skills.
Solid knowledge of MS Office and experience supporting MS Office products.
Displays a solid knowledge of DHCP, DNS, and TCPIP.
MCSE a Plus
Trade Floor Support experience a plus.
Market Data experience and knowledge (Reuters, Bloomberg, etc.) a plus
Skills:
Possess solid communication skills, both written and verbal.
Is self-motivated, goal oriented, and Customer Service oriented.
Solid Customer Service skills.
Demonstrates ability to prioritize effectively and multi-task.
Can work independently.
Strong interpersonal skills.
To explore this opportunity to join Harris N.A., visit our website and apply for position #71661 at www.harrisbank.com
Harris thanks all applicants. We advise only those who qualify for an interview will be contacted.
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